Contact Us

At Blue Wizard Gaming, we are committed to providing a transparent, secure, and enjoyable gaming experience. Your trust and satisfaction are our highest priorities. We understand the importance of clear communication and are always here to assist you with any questions, concerns, or feedback you may have.

For all general questions, technical issues, account queries, or game-related support, please reach out to our dedicated Customer Support team.

Contact Form: Please use our secure contact form available on this page for structured feedback and detailed requests. We aim to respond to all form submissions within 24 hours.

For specific enquiries, please use the relevant departmental email address below:

• Compliance & Legal: [email protected] (For regulatory, legal, and data protection matters)
• Financial & Payments: [email protected] (For deposit, withdrawal, and transaction queries)
• Responsible Gaming: [email protected] (For self-exclusion, setting limits, or seeking responsible gambling advice)
• Media & Partnerships: [email protected] (For press, marketing, and business development enquiries)
• Data Protection Officer (DPO): [email protected] (For GDPR-related requests and privacy concerns)

Blue Wizard Gaming is operated by Blue Wizard Gaming Ltd., a fully licensed and regulated online gambling operator. Learn more about us and our commitment to excellence.

Key Personnel:

• Chief Compliance Officer (CCO): Eleanor Vance ([email protected])
• Money Laundering Reporting Officer (MLRO): David Chen ([email protected])

Blue Wizard Gaming Ltd. is licensed and regulated by the most reputable authorities in the industry, ensuring fair play, player protection, and adherence to strict regulatory standards.

We strictly adhere to all conditions and codes of practice set forth by the UK Gambling Commission. For complete details regarding our terms and conditions, please refer to our comprehensive documentation.

We strive to resolve any complaints quickly and fairly.

Internal Complaint Procedure

If you have a complaint, please contact our Customer Support team in the first instance. We aim to acknowledge your complaint within 24 hours and provide a final response within 8 weeks.

Alternative Dispute Resolution (ADR) Provider

If you are not satisfied with our resolution, you may refer your dispute to our approved ADR provider:

• Independent Betting Adjudication Service (IBAS):
• Website: www.ibas-uk.com
• Email: [email protected]
• Telephone: 020 7347 5883
• IBAS provides independent and impartial adjudication services for disputes between gambling operators and their customers.

Your security and the fairness of our games are paramount. We employ industry-leading standards and undergo regular audits. Experience our secure gaming environment with our demo games.

Blue Wizard Gaming Ltd. is proud to be a member of leading industry associations dedicated to maintaining high standards and promoting responsible practices.

• Betting and Gaming Council (BGC): www.bettingandgamingcouncil.com
• European Gaming and Betting Association (EGBA): www.egba.eu

We are committed to the highest levels of financial transparency and player fund protection. Discover our exciting bonuses and promotional offers for new and existing players.

Player Fund Segregation

In compliance with UKGC requirements, all player funds are held in separate, designated bank accounts, entirely separate from our operational funds. This ensures that your funds are protected in the unlikely event of insolvency.

Return to Player (RTP) Audits

Our game's Theoretical Return to Player (RTP) of 96.50% is verified through extensive simulations and regularly audited to ensure accuracy. For additional privacy information, please review our privacy policy.

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